Putting Customers First

Research shows that soft skills are often better predictors of success in the workplace than technical skills. Putting Customers First is one title in the six-book series Soft Skills at Work. Putting Customers First explores having flexibility on the job through two contrasting photostories featuring Jojo and Salma, who work at a grocery store. Jojo is frustrated having to deal with shoppers’ requests while she stocks shelves; Salma views the shoppers’ requests as part of her job.